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Frequently Asked
Questions

  • Who is The ARTS Educational Tours?

    The ARTS Educational Tours is a full-service tour agency specializing in student group travel. We primarily offer performance-based educational tours for high school and junior high performing arts groups, including bands, orchestras, choirs, jazz bands, mariachi, dance, theater, and more!

    The ARTS Management Team includes seasoned music educators, administrators, and travel agents who work closely with group leaders to create customized and life-changing travel experiences for their students.

  • How many years have you been in business?

    Established in 2013, our team has over 50+ years of combined experience in student travel. The ARTS Educational Tours DBA (Arts International Festivals and Travel, LLC) is a registered travel business in the State of Texas.

  • What's included in a trip package?

    Detailed Itinerary and Maps
    Quality 3-5 Star Hotel Accommodations
    Flexible Performance Options
    Reliable Transportation by Land or Air
    Delicious Meal Arrangements
    Risk Management Plan
    Online Customer Tools
    24-Hour Emergency Support
    Optional Student Travel Protection Insurance


  • What is your standard trip cancellation policy?

    TOUR COST RETURNED

    120-91 Days Prior to Departure
    75% of tour cost minus any non-refundable fees

    90-61 Days Prior to Departure
    50% of tour cost minus any non-refundable fees

    31-60 Days Prior to Departure
    25% of tour cost minus any non-refundable fees

    30-0 Days Prior to Departure
    No Refund

    Initial registration deposit
    Non-refundable per traveler

    *Refunds do not include the cost of Cancel for Any Reason (CFAR) insurance coverage, other insurance coverage, and any non-refundable deposits or fees.

  • Who is your student travel insurance provider?

    Our preferred partner is Travel Insured International. They serve our valued customers with high-quality coverage helping each traveler remain protected and confident.

  • How do I add student travel protection coverage to my trip?

    Once a group has secured our travel services, we will provide the group leader with their group student travel protection link. The group leader must then share this link with all individual travelers so they may view their available plan options.

  • What is the deadline for purchasing student travel protection coverage for my trip?

    Travel insurance can be purchased through us up until your final group payment has been received. However, if you plan to purchase Pre-Existing Conditions or Cancel for Any Reason (CFAR) insurance coverage, these plans must be purchased within 14 days of your initial trip deposit. Our insurance affiliate will verify your initial deposit by the date of your check or credit card transaction. If you paid by cash, they will check the date of your receipt. It is important that you keep all receipts for trip payments made to your group leader.

  • Will student travel protection insurance cover anyone who gets sick before the trip departure date?

    Your travel coverage depends on which plan you choose. Contact Travel Insured International directly for any coverage questions at 844-440-8113 / ext. 1.

  • How do you keep travelers safe?

    First and foremost, when planning your trip, we are very detailed from the beginning planning stages to eliminate any unnecessary situations from occurring during your travel. We also provide 24 Hour Emergency Support.

  • What happens if a traveler gets sick before or during a trip?

    We will coordinate with your group leader, along with every moving part of your trip, to determine the best plan of action.

  • Do you require temperature checks prior to departure?

    We follow all CDC, state, and local school district guidelines to determine whether temperature checks are required before or during a trip.

  • Why did the individual trip price change?

    If your group has a reduction or increase in paying travelers or unexpected vendor closures, your trip cost might change. If this situation occurs, we will work closely with your group leader to find solutions to accommodate your group.

  • How much money should a traveler take with them?

    Our recommendation -
    $20 - per “On Your Own” meals
    $100 or more - for souvenirs

  • How do I make a group trip payment or check my trip account balance?

    Once you secure our services, we will establish the group payment deadlines within your trip Terms and Conditions and Agreement. You will then receive a Username and Password to our Customer Login - My Tour and Event Portal at www.theartsft.com.

    We accept only group payments, not individual traveler payments. It is the group leader's responsibility to collect individual trip payments. Once a payment is processed, your trip balance will reflect on your online invoice.

    We accept payments by check or any major credit card.

    Make checks payable and mail to:
    The ARTS Educational Tours
    101 E Dominion Dr Suite B
    Harlingen, TX 78550

    Credit card payments:
    Sign in through our Customer Login - My Tour and Event Portal. Go to Payments and follow the instructions.

  • How do I view my tour and event information?

    Sign in through our Customer Login - My Tour and Event Portal. Information about your trip or music event will be updated regularly. All information will be finalized two weeks before your event or trip departure date.

  • My Customer Login does not allow me access. What do I do?

    Contact us immediately via email or phone. Sending us a screenshot can help us resolve the issue more quickly.

  • I forgot my Customer Login information. What do I do?

    You can easily reset your password on your own or contact us. We are happy to reset your password for you.

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